The access to the customer and tech support that a web hosting company provides will tell you a lot about the services which they supply too. In the event that you are allowed to use just e-mail messages or tickets, you have most probably found some reseller not the actual website hosting provider. When this is the case, you will probably have to wait for a few days in order to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the true website hosting company for further help. If the supplier offers you different means of communication with fast response time which are available anytime, they're most likely the top provider, not just a reseller. So you will receive prompt assistance and high quality support because they will have direct access to the servers where your account is. No matter what the issue - technical or sales, it's generally better to be able to get hold of your website hosting company right away by using your preferred way of communication.
24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance right away, so our web hosting
services include 24/7 technical support and several ways of contact. In case you do not have an account yet, you can give us a call or use our live chat and speak with a live representative, to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up buying a service that you can't use effectively. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs more investigation. Unlike the majority of providers out there today, we respond to all tickets within an hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to get prompt help, especially if your website is not working efficiently for some reason. Our semi-dedicated hosting
come with 24/7 customer and technical support, thus in case something happens, you can use a number of methods to let us know - telephone line with a couple of local numbers worldwide, live chat, email messages and tickets. The first two options are for pre-sales, billing and common issues, so in case you don't have an account yet, for example, you will be able to get additional details regarding our services, or we can assist you with less complex tech issues. The second two methods are for solely tech problems or everything that is more time-consuming as it's easier to track the correspondence between you and our technical support team. The warranted maximum reply time for them is just one hour, the regular one - 15-20 min, so you won't have to wait for an entire day so as to receive support like you may need to do with various other providers.
24/7 Customer Support in VPS Web Hosting
When you use our VPS web hosting services
, you won't have to wait for more than an hour to receive support for any type of issue that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short reply time for all of the tickets that you open from your billing Control Panel or emails which you send to our technical support crew. Furthermore, we have local telephone numbers in a couple of countries around the globe plus a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 through the numerous means of communication, so whatever your question or problem is, there'll always be somebody to help you promptly. If you need help with third-party software, that you cannot set up or which gives you troubles, you'll be able to take advantage of the Managed Services upgrade package that we offer for all of our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
If you buy a dedicated server
through us, you'll be able to contact us at any time using various channels and the max time that you'll have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is available 24/7 no matter if it is a holiday or a weekend and we will support you with anything related to the applications which are pre-installed on your server. To get in touch with us about a tech matter, you can open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of common questions or you'd like to find out about our web hosting services before you order, you may also take advantage of our live chat or you could call one of the local phone numbers that we have in several countries worldwide. In the event that you're looking for help with third-party software that you are unable to deploy or run effectively, you are able to add the Managed Services upgrade to your current package and our sysadmins will assist you.