When your website hosting company supplies live chat support, you'll be able to speak with a representative in real-time and find out helpful information or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk with a live person is that you will need just a computer with Internet access, which means that you won't pay any rates when you're in another state or country. What's more, it will be easier to copy and paste data like domains, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the telephone. The live chat is also a considerably quicker approach to contact the web hosting service provider's support crew in comparison to using a ticketing system. Last, but not least, in case some trouble requires a little more time to be dealt with, you'll be able to do something else entirely while you wait for guidance on the live chat, so that you won't lose time - something that's impossible in case you are on the phone.