In case you’ve got a website, a problem could always show up and it doesn’t necessarily have to be connected to the web hosting service. For instance, something may go wrong when you update a web application or some crucial data might be edited or deleted mistakenly. No matter what the essence of the problem might be, you’ll have to contact the customer support staff and ask them to restore a backup or to help you solve the problem that you’re experiencing. How fast they will do it will determine the time that your websites will be down. For specific websites such as community sites or online stores, a longer unavailability often means losing users and money. That is why, it’s exceptionally important that you use the services of a company that provides not only a good help desk service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
Our guaranteed max reply time for any helpdesk ticket that you submit or any email that you send is only 60 minutes, even if you contact us on weekends and public holidays. Whatever the nature of your query or problem might be, we will help you momentarily and will give you the necessary info to rectify any problem with your sites. The actual reply time commonly doesn’t surpass fifteen to twenty minutes, which goes to say that you can forget about waiting around for hours on end to get an issue solved or what’s even worse – waiting around a whole day only to receive a response that more information is necessary while nothing’s solved. We will give you assistance without any delay solely because we are aware of just how priceless time can be in the dynamic electronic age. The 1-hour response time guarantee applies to any billing or technical enquiry that you might have connected to our Linux web hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support team representatives will be at your service at all times and they will reply to any trouble ticket that you post through your web hosting Control Panel within only 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a generic inquiry connected to your semi-dedicated server or you chance upon a predicament and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week, 365 days a year to tackle any billing, technical or general issue. In case you get in touch with us about anything that’s within our capability, we will solve it before we reply to you, which means that you will not have to wait for hours or days while the problem perseveres. If there’s something that you need to do on your end, we’ll give you the required information – what workable solutions to try out, what actions to take, etc.