You will find lots of web hosting suppliers on the market, still the majority of them are resellers that have restricted resources, especially in terms of support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll have through this particular method of communication varies based on the supplier - some provide you with experienced phone support, many others offer basic and customer support only because some matters are more time-consuming and it is far easier to be resolved through a trouble ticket, especially when the situation has to be escalated. However, it's good to find that you can always contact your web hosting supplier since there are plenty of small-scale matters that can be resolved effortlessly and timely with a telephone call, not mentioning that you will be able to get additional info regarding the services before you become a client.
Phone Support in Web Hosting
We know that the option to speak with a live representative is very important, for that reason we have 3 support lines around the globe (UK, USA and Australia) and you'll be able to get in touch with us on the phone for 14 hours every day. In case you consider purchasing one of our Linux web hosting services
, for instance, you'll be able to call us and find more about our services before you order in order to ensure that we do meet all system requirements for your sites. After your purchase, you'll be able to call us about any kind of sales or billing difficulties you may experience, or get any type of general or basic tech information that you need. We've tried to find the perfect balance between phone and ticket support, so for strictly technical issues you can use our ticketing system, that will help you keep track of the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you when you have any queries about the semi-dedicated server
packages that we offer. Whether you need to learn more about the plans, you have a billing issue or some general issue, you can just give us a call. Though some more complicated problems could need a ticket to give some time to our technical support crew to investigate, we will help you with numerous technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in another country, we have a global number where you'll be able to contact us.