Tech Support Channels
A Sixty–Minute Response Guarantee
Every assistance request you send to us will be replied to within maximum 60 min. If your trouble ticket or e–mail calls for additional assistance from an administrator, we’ll without delay forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Optional Managed Services package, all of the server administration services included there will be executed at a time that is suitable for you.
A First–Rate Tech Support Service
Our help desk support staff will be at your disposal 24–7–365 if you require help with the Website Control Panel or with any of the applications that we pre–install for you on the dedicated hosting server. What is more if you need help handling the daily admin tasks on your dedicated server, you can take a look at our Optional Managed Services package, that includes backup disk storage space, OS updates on a weekly basis, software installation and troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
An Intuitive Help Area
We have provided our Website Control Panel with an extensive knowledgebase, which features detailed explanations of all its features and functionalities. Besides, we have made detailed video tutorials that will further explain to you how to perform a particular action or solve a typically experienced issue. The instructional articles and the tutorial video clips are easily accessible from every section of the Website Control Panel via the Help and Videos buttons situated in the upper right corner.